All products of Hems Jewellery are made of high quality materials. We use 14 carat gold in our products and design them with detailed workmanship. You can find information about other materials used in the product descriptions.

Natural stones, diamonds and other precious stones are used in our collections. You can find information about the stones used on the detail page of each product.

You can easily place an order through our website. You can add the product you like to the cart and complete your order by following the payment steps.

Your orders are shipped within 3-5 business days after the payment process is completed. Delivery times may vary depending on your region.

Yes, as Hems Jewellery, we ship abroad. Shipping rates and times may vary depending on the country of delivery.

If you are not satisfied with your purchase, you can request a return or exchange within 14 days from the date of delivery. Products must be unused and in their original packaging. For detailed information, you can visit our Return & Exchange Policy page.

You can initiate your return request by contacting our customer service. Return shipping information and other details will be sent to you. After we receive the product, the return process will be initiated and your payment will be refunded as soon as possible.

It is important to follow certain care steps to ensure your jewelry lasts a long time. Protect your jewelry from chemicals, extreme heat and shock. When not in use, we recommend storing your jewelry in its original box.

Yes, Hems Jewellery offers maintenance and repair services for your jewelry. You can contact our customer service to benefit from this service.

You can reach our customer service by filling out the contact form on our website, by sending an e-mail to info@hemsjewellery.com or by calling +90 539 668 82 45. We will be happy to help you.

Hems Jewellery is currently only available online. You can view and purchase all our products on our website.